Additional Charges or Refund I Do Not Understand

Modified on Thu, 19 Dec at 11:37 AM

Any change made to an order including removing an item or making a change resulting in a refund will be deducted from your total authorized amount. You will only be charged the total amount of the full order shipped out.

Any additional payment due will be sent via email to follow a link for payment, we do not recharge your payment method.

Please be aware that our payment systems have changed to authorized payments, this means the payment submitted online is an authorized transaction and not an actual charge yet. You are fully charged once the order has been shipped out and the order has been fulfilled in our system. Sometimes this results in a pending transaction or duplicate transactions on your bank statements, this should clear within 3-5 business days.

If you have any questions or concerns about any refunds/charges you do not understand, please open a support ticket and a customer service agent will further assist you. You may also reach us by phone at 1-866-330-1272 or live chat with us.