If a live chat operator is available, you can request an address correction. If no operator is available, please follow this link to request a change to your order. By submitting a change request, the status of an order changes to "on hold". Our shipping team is unable to ship on hold orders, without making the requested changes. Sending an email through support or through our general email, does not place an order on hold. If an order has already shipped, the change request link will not work. If this happens, open a support ticket or call us at 1-866-330-1272. We will contact the courier company, and make every attempt to have the parcel rerouted to the correct address. Any address redirection can cause delays to your delivery. If the parcel redirection is not possible, we will attempt to have the parcel returned to us. Courier companies are not always willing to retrieve parcels.
Errors with State or Province
If a change to the state or province is the only correction needed, the error is unlikely to have any impact on delivery. Our shipping software will likely correct the error automatically. Shipping companies use zip/postal codes to route shipments. State codes are not used, so an incorrect state code will not have an impact on delivery.