We are unable to cancel an order that we have already shipped. The order would have to be returned if this occurs. Please see our return policy and instructions. If your order has not shipped, please follow this link to cancel an order. You will be prompted to place your order into an "on hold" status. When your order is on hold, our shipping team will not ship it. Our customer service team will cancel your order and refund your payment method. You can also call us at 1-866-330-1272, or open a live chat session to cancel an order.